How can I know if my order was successful or failed?

Every successful order will be notify via email or phone number.

How can I know if my payment was successful or failed?

Every complete order will be notified via email or phone number within 24 hours. Payment cannot be performed during bank reconciliation time. To avoid having an impact on your payment, please be aware of your Bank reconciliation schedule. Usually, bank reconciliation time will happen at around 11.30 p.m. to 1.30 a.m. which only affect payment method via Online Banking.

Why was the amount of my order adding with extra charged?

The extra charge of the item might include a shipping surcharge. You order summary will reflect all these charges.

How soon will I receive my refund?

We will reply your request for refund/return as soon as possible. If we do not receive the original item, Aigogo.co reserves the rights to withhold any refunds that you request. We also will proceed to refund if the exchange item is unavailable.

Can I cancel my booking?

Yes, you can. However, cancellation is only allowed if the appointment had not been confirmed. You may contact Aigogo to cancel the order.

How can I get the refund for my cancelled order?

You will be notified through the app and email if you have a refund. If you made the payment using your credit/ debit card. aigogo.co will refund the payment back to your card within 14 days.

How to make the order at Aigogo.co ?

Here is the guideline that can assist you on how to place an order with us. Just follow the step-by-step instructions below to place an order.

Step 1: START SHOPPING
Search and choose the item that you want based on the categories, standard size and package. You can review and check for the product information by clicking on the product image.

Step 2: SHOPPING CART
Select the item that you want to order by adding the item to the cart. You can view and update your cart. If you want to add more items to your cart, click on the categories of product at the top of the navigation.

Step 3: CHECKOUT
After finish the selection, you need to proceed to checkout. The user can also register as the member through their social media account such as Facebook.

Step 4: BILLING AND SHIPPING DETAILS
Here, you need to fill your billing details and select the shipping and payment methods.

Step 5: ORDER CONFIRMATION
You can place your order and the details will be emailed to you. Please wait for your order to be delivered as soon as possible.

*Note: Aigogo.co also supports website ordering through the mobile application for Android and IOS version.

How can I change delivery address, phone number, recipient for my existing order?

Changes in delivery address, phone number, recipient of the item is not allowed after the order has been successfully made. This is to avoid fraud attempt. Kindly ensure all the information is correct prior placing and order.